Delivery Information:
All orders are sent via Royal Mail 2nd class signed for service(Flat Rate). You have option to add Royal Mail Special Delivery Guaranteed By 1 PM at the checkout. Royal Mail Special Delivery Guaranteed By 1 PM is Monday to Friday service, not weekend service. We aim to dispatch orders next working day but if we are busy our handling & dispatch time is 2-3 working days. From time to time depending the size & weight of your order, we will send orders using Parcel Force or DHL.
Whatever the size and weight of the order, you will be paying one delivery charge of £4.99 (Royal Mail 2nd class Signed For) for postage & packing. Free UK delivery on orders over £40.00
All tracking information will be added to your order when dispatched.
Once payment is made, our handling & dispatch time is 2-3 working days (excluding bank holidays & weekends). This includes Royal Mail Special Delivery Guaranteed By 1PM service. If you buy Royal Mail Special Delivery Guaranteed By 1PM does not mean faster handling time. We aim to delivery next working day.
You can track your packet with the tracking number on Royal Mail website (or other company websites). If you don’t receive your order please let us know. We will email/call Royal Mail (or other delivery companies, if we use them to fulfill your order) to investigate where the packet is. This can take up to 28 days to get reply from the delivery companies. Once we get reply back from the delivery companies, we will contact you. If the investigation shows the packet was delivered to the correct address, we won’t refund any money back. If the investigation shows the packet was not delivered, we will refund your money back.
Please provide the correct delivery address on the order. If the address is wrong you must inform us within 30 minutes of placing the order by email. Once the order has been sent, we can’t change anything on the order.
If the packet gets delivered to the wrong address, to the address you provided on the order, we won’t able to refund any money back.
If you have missed your delivery, please contact the delivery company with the tracking to re-arrange the delivery.
If packets are returned from the delivery companies, the delivery cost is not refundable. You will only get refund for the item.
Please note if you pay for delivery and return your order for refund, postage & packing you paid on your order is not refundable. You will only receive full refund for the item you purchased.